Privacy Policy

Marbella Luxury Homes – Privacy Policy

Last updated: [24th October 2025]

Marbella Luxury Homes (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, share and safeguard your information when you visit our website https://www.marbellaluxuryhomes.es, interact with our online advertising (including Facebook or Instagram Lead Forms), or contact us by other means.

If you have any questions, please contact us at:
📍 Urb. Las Chapas, Avenida Jacaranda, Bloque 1 Planta 1, 29604 Marbella, Spain
📞 +34 951 576 218 📧 info@marbellaluxuryhomes.es

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1. What personal data we collect

We may collect the following categories of information:

• Full name and contact details (email, phone, country of residence)
• Property preferences or search criteria
• Message content or attachments you send us
• Technical data such as IP address, browser type, and pages visited (through cookies and analytics tools)

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2. How we collect your data

We collect information:

• When you submit a form on our website (with a required consent checkbox)
• When you complete a Meta (Facebook/Instagram) Lead Form, which passes securely through LeadSync
• When you contact us directly by phone, WhatsApp, or email
• Automatically via cookies or similar technologies (managed through CookieYes)

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3. How we use your data

We use your information to:

• Respond to your property enquiries
• Send property listings that match your criteria (via our Resales Online CRM)
• Provide educational or informational emails about buying property and lifestyle on the Costa del Sol
• Send occasional promotional messages about new listings, market news, or Marbella Luxury Homes events
• Analyse website traffic and improve our services
• Prevent fraud or misuse of our website

Each email we send includes a one-click unsubscribe option.
We do not sell or rent personal data to third parties.

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4. Legal bases for processing

Under the EU GDPR, we rely on the following legal bases:

• Consent – when you tick the consent box or submit a Meta Lead Form.
• Legitimate interest – to communicate with existing clients or improve our website.
• Legal obligation – to comply with tax, accounting or regulatory requirements.

You may withdraw consent at any time by emailing info@marbellaluxuryhomes.es or clicking “unsubscribe”.

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5. How we share your data

We share personal data only with:

• Service providers who operate under our instructions (e.g., hosting provider, LeadSync, Resales Online CRM, email delivery systems)
• Analytics or marketing platforms such as Meta and Google, subject to their own privacy terms
• Authorities or legal bodies when required by law

All third parties are bound by confidentiality and data-processing agreements consistent with the GDPR.

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6. International transfers

If any processing occurs outside the European Economic Area (for example, when using Meta or Google services), we ensure that appropriate safeguards such as the EU Standard Contractual Clauses (SCCs) or equivalent mechanisms are in place.

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7. Data retention

We keep your personal data only for as long as necessary:

• Active leads and enquiries – up to 24 months of inactivity
• Subscribed users – until you unsubscribe or withdraw consent
• Technical logs – automatically deleted after 12 months

We may retain limited information for legal or record-keeping purposes where required.

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8. Your rights

Under GDPR, you have the right to:

• Access a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability (transfer to another controller)
• Withdraw consent at any time

To exercise your rights, contact info@marbellaluxuryhomes.es.
We will respond within 30 days.

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9. Cookies and tracking

We use cookies and similar technologies for functionality, analytics, and marketing.
You can manage your preferences or withdraw consent at any time using the CookieYes banner on our website.
For full details, see our Cookie Policy (link to your cookie page).

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10. Children

We do not knowingly collect or process personal data from anyone under 18 years of age.
If you believe a minor has submitted data to us, please contact us so we can remove it promptly.

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11. Security

We maintain appropriate technical and organisational safeguards to protect your data against loss, misuse, or unauthorised access.
While we take reasonable precautions, no online transmission is entirely secure; you share information at your own risk.

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12. Updates to this policy

We may update this Privacy Policy periodically.
The most recent version will always be posted on this page with its effective date.
Continued use of our website after updates constitutes acceptance of the revised terms.

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Contact:
For privacy questions or to exercise your rights, please email info@marbellaluxuryhomes.es
or write to:
Marbella Luxury Homes, Urb. Las Chapas, Avenida Jacaranda, Bloque 1 Planta 1, 29604 Marbella, Spain.